Waterfall Single Faucet

Return Policy

To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible.

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded. If you have any questions, please email us at help@showerprolux.com.

A. Must be in resalable conditionMust be free from scratches and/or defects

B. Must not have been installed.

C. Must be in the original manufacturer’s box and packaging.

D. Must not have any writing on the original packaging.

E. Must not be missing pieces.

F. Must not be clearance/liquidations/closeout

For more about return policy, please click return & exchange policy.

We provide a 5-year warranty on our products. If any issue arises with your product within 5 years of purchase, you can contact us at any time and we will provide warranty service. Our customer service team is available by phone and email to assist with any product malfunctions, performance problems, or defects. Simply send us a message describing the problem and we will make arrangements for repair or replacement as covered under the warranty terms. With the 5-year warranty, you can have peace of mind knowing that we stand behind our products. If something goes wrong, just reach out and we'll make it right.